Our purpose is to provide our customers access to affordable, worry‑free mobility.
Motability Operations was established in 1978 to deliver the Motability Scheme, under contract to Motability the national charity (which is responsible for oversight of the Scheme).
We provide mobility to almost 649,000 customers with a wide range of different disabilities, providing an opportunity to achieve freedom and independence.
As we do not pay shareholder dividends we can focus purely on delivering for our customers, with profits available for reinvestment to support their current and future needs. In addition, we may also donate to Motability (the Charity) supporting their broader aim to enhance the lives of disabled people with transportation solutions.
Highlights 2021
649k
Customers on the Scheme
94%
Employee engagement
(measured during lockdown)
>30,000
Jobs linked to the Scheme
98%
Worry-free motoring satisfaction rating
8.45%
Talent retention is high with
regretted attrition just above 8%
£3.1bn
Purchases from UK dealers
Leadership statements
Investing to meet the needs of the future

Supporting customers now and in the future

A unique proposition
Our objectives underpin the core Scheme proposition, ensuring that through our people and our partners, we meet the needs of today’s and tomorrow’s customers.
How we add value
Our customers
- We aim to deliver value and an excellent service for customers by providing an affordable, consistent, worry-free leasing proposition which is universally available across the UK.
- Our proposition is delivered in a sustainable manner to ensure that we meet the needs of today’s and tomorrow’s customers.
Our people
- The way we work is central to delivering and meeting the needs of our customers.
- Our employees believe passionately in what we do, underpinned by a strong and supportive culture.
- We aim to recruit and retain the talent needed to maintain our strong performance over the long term.
Our partners
- Working with our key partners we provide a worry-free mobility offering: servicing, breakdown assistance, insurance, tyre and windscreen replacement.
- We have developed strategic relationships with mainstream car manufacturers and support specialist training across the UK dealership network.
Investing for today and a sustainable future

Supporting customers through the pandemic

Investing in the Glide Path to Green

Affordability support

Support for Motability
How we deliver the Scheme
We provide mobility to nearly 649,000 customers who receive the Government’s mobility allowance. Through integration of manufacturers, dealers and other suppliers, we provide customers with worry-free, affordable mobility to meet their individual needs.
Investing in the electric vehicle transition
The transition of our customers to electric vehicles over the next few years requires careful planning and support; we are focused on ensuring that our customers are not left behind on this transition. We aim to ensure that customers have access to suitable, affordable vehicles, with the availability of cost-effective and accessible charging options.

Progress to date

Accelerating the transition

Our future ambitions
Our strategic framework
Select a strategy pillar to find out more
Our values help us deliver our strategy
Our strategy
In order to ensure that our activity delivers outstanding value to customers, we have defined four strategic ‘pillars’. These set out a clear framework within which we align our business objectives, strategic initiatives, performance targets and business planning. Our people, positioning principles, culture and values form the bedrock to deliver these objectives.
Our values
Our values are central to delivering and meeting the needs and expectations of our customers. We embrace diversity, which enables us to have a wide variety of approaches and perspectives, enhancing performance and creating value for customers.